Shipping, Returns & FAQs
Processing and Shipping
Where do you ship from?
All orders are carefully packed in Louisville, Kentucky.
How long will my order take to arrive?
We process orders within 2 business days. You will receive an email with tracking as soon as your order ships. Transit times are set by the carrier and can vary, especially during holidays or severe weather.
How much is shipping?
- United States: Flat rate $5.95 USD
- Free shipping on U.S. orders $40+ (after discounts, before tax)
A note on shipping costs
We hear you. Shipping can feel expensive. Our rate reflects what carriers charge plus sustainable packing materials. We do our best to keep it as low as possible and offer free shipping at $40 to help.
Do you ship internationally?
Currently U.S. shipping only.
Returns, Exchanges, and Our Promise
Because our products are personal-care items, we cannot accept returns of opened products for health and safety reasons. Here is how we care for you while honoring hygiene standards:
30-Day Happiness Promise
If a product does not work for you, contact us within 30 days of delivery at hello@alltreeroots.com. We offer a one-time refund or store credit on your first purchase of that product. No need to return opened items.
• Excludes bulk orders and repeat purchases of the same item.
• We may ask a few questions to help us improve and guide you to a better fit.
Damaged or wrong items
If your order arrives damaged or incorrect, email hello@alltreeroots.com with photos within 7 days of delivery. We will quickly replace or refund.
Allergies and sensitivities
Please review each ingredient list and patch test on a small area before full use. Discontinue use if irritation occurs and email us within 30 days so we can help.
FAQs
Do you use organic ingredients?
We prioritize certified organic, minimally processed ingredients whenever possible, and source from trusted suppliers. Each product page lists full ingredients.
Are your products vegan?
While some are vegan, most of our formulas use ethically sourced beeswax. Beeswax is not vegan. Check the product page for details.
Which deodorant is best for sensitive skin?
Try our Baking Soda-Free deodorant if you are sensitive or prone to underarm irritation.
Why do I sometimes see slight oil spotting on the paper deodorant tube?
Plant butters and essential oils can naturally transfer a little oil to paperboard. This is cosmetic only and does not affect productquality or safety.
Are your products safe during pregnancy or breastfeeding?
Many customers use our products during these seasons, and we formulate gently. Since everyone is different, please review the ingredients with your healthcare provider and patch test first.
Who makes your products?
All Tree Roots is a woman-owned, Louisville-based small business. We craft products in small batches with care for you and the earth.
How do I contact you?
Email hello@alltreeroots.com and we will be glad to help.